• en
    • English (en)
    • 日本語 (ja)
  • Switch country (Japan)
  • Switch country
  • Service
  • Tariffs
  • Highlights
  • Map

    Your tariff to access charge points across Japan

    Due to the termination of the e-tron Charging Service on December 31, 2023, customers who subscribe to the e-tron Charging Service after January 2, 2023 will be eligible for a shorter free base monthly fee and free charging period (up to December 31st, 2023)

    Register

    FAQs

    I would like to redeem my voucher. How does that work?

    There are two ways to redeem your voucher: either directly during registration or later in the customer area.
    During registration:
    You can enter your voucher code in the "Vouchers" field in the last step of registration.
    In the customer area:

    Log in to your customer account.
    - Go to "Contracts".
    - Go to "Add a voucher".
    - Enter your code number in the free voucher field.
    - Go to "Check voucher".

    If you need further assistance, please contact Customer Service, whose contact details can be found on our website in the Support section under "Contact Support".

    The charging station is not working and I cannot charge.

    If you cannot start a charging session, please take into consideration the following recommendations:

    Please check in advance, if the charge point is avaiable or out of order within the app.

    For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.

    In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.

    If the problem still remains, please contact your customer service hotline which you can find under the support page "contact support" on the website.

    How can I view my invoice?

    You can view and download your invoice in our Web Portal:
    Log in to your customer account.
    - Click on "invoice"
    - Click on " ⤓ " to download the invoice PDF
    - Click on the PDF file and open it

    How can I change my payment method?

    You can change your payment method in our Web Portal.
    To change your credit card information:
    - Log in to your customer account
    - Click on "account"
    - Scroll down to "Payment details"
    - Click on the edit function on the right (pencil icon).

    View all FAQs

    Overview
    • Service
    • Tariffs
    • Highlights
    • Map
    Support
    • FAQs
    • Customer Service
    Legal
    • Terms & Conditions
    • Privacy Policy
    • Act on Specified Commercial Transaction
    Cookies
    • Cookie Policy
    • Cookie Settings
    Download the app

    Switch country (Japan)

    A service by Audi AG.
    © Audi AG. All rights reserved.
    A service supported by Volkswagen Financial Services Japan.

    Cookie settings

    Please refer to our Cookie Policy for more information. You can refuse the use of cookies. In the Cookie Settings, you can view and change your settings at any time.

    Privacy policy - Imprint

    Cookie settings

    Required cookies

    Required cookies permit functions without which you would not be able to use this website as intended

    Performance & statistics cookies

    Performance & statistics cookies enable website usage to be analysed in order to improve the site’s functionality.

    An exact list of cookies and their purpose can be found at Cookie policy.

    Switch country

    • Austria
    • Belgium (Dutch)
    • Belgium (French)
    • Czechia
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Japan (English)
    • Japan (Japanese)
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg (French)
    • Luxembourg (German)
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Slovakia
    • Slovenia
    • Spain
    • Sweden
    • Switzerland (French)
    • Switzerland (German)
    • Switzerland (Italian)
    • United Kingdom