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Make the most of your electric experience
Enjoy seamless e-mobility thanks to four main benefits. Check them out below!
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Full price transparency through standardised prices
You can use the e-tron Charging Service with our tariff and easily keep track of your expenses. Check up-to-date prices any time – simply visit our tariff page and map.
Easy access - seamlessly integrated
Enjoy electric mobility across national borders and providers - one contract, one card, one single access. The full charging convenience becomes accessible for you - just with a single contract.
Search and find charging stations using the navigation system or the myAudi app. The e-tron Charging Service stations are marked with the Audi rings, so that you always know where you can charge by using our service.
With the e-tron route planner, optimal charging stops and their durations are automatically taken into account when calculating the travel time - so that you know exactly when you will reach your destination. The app also shows you the power level of your Audi e-tron's battery.
All essentials at a glance online - via myAudi
Online in your account, you can find an overview of your charging events, including the date, the length of the session, the kWh charged, and the cost, as well as your invoices. You can also easily book and manage your e-tron Charging Service contract from home.
FAQs
I would like to redeem my voucher. How does that work?
There are two ways to redeem your voucher: either directly during registration or later in the customer area.
During registration:
You can enter your voucher code in the "Vouchers" field in the last step of registration.
In the customer area:
Log in to your customer account.
- Go to "Contracts".
- Go to "Add a voucher".
- Enter your code number in the free voucher field.
- Go to "Check voucher".
If you need further assistance, please contact Customer Service, whose contact details can be found on our website in the Support section under "Contact Support".
During registration:
You can enter your voucher code in the "Vouchers" field in the last step of registration.
In the customer area:
Log in to your customer account.
- Go to "Contracts".
- Go to "Add a voucher".
- Enter your code number in the free voucher field.
- Go to "Check voucher".
If you need further assistance, please contact Customer Service, whose contact details can be found on our website in the Support section under "Contact Support".
The charging station is not working and I cannot charge.
If you cannot start a charging session, please take into consideration the following recommendations:
Please check in advance, if the charge point is avaiable or out of order within the app.
For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.
In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.
If the problem still remains, please contact your customer service hotline which you can find under the support page "contact support" on the website.
How can I view my invoice?
You can view and download your invoice in our Web Portal:
Log in to your customer account.
- Click on "invoice"
- Click on " ⤓ " to download the invoice PDF
- Click on the PDF file and open it
How can I change my payment method?
You can change your payment method in our Web Portal.
To change your credit card information:
- Log in to your customer account
- Click on "account"
- Scroll down to "Payment details"
- Click on the edit function on the right (pencil icon).
Join today and charge your Audi anywhere, anytime
* Compatibility of connectors depends on car model.