NEW ROADS AHEAD

Regretfully, the e-tron Charging Service is closed for new registrations as the service will be terminated by the end of 2023.

As an existing customer you will still be able to access your account and charge until the end of your individual contract period.

To continue offering you a charging service, Audi AG has invested in a new service:

Search for charge points

200.121
Charge points*
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Countries
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Charge points in Ireland

Filter to find the most suitable charging station near you, and check its availability.

Find a charge point near you

FAQs

You can redeem your voucher in our Web Portal:

Log in to your customer account.
- Click on "contract"
- Click on "redeem voucher"
- Enter your code number in the voucher space-blank
- Click on "check voucher"

If you need further help please contact our customer service hotline which you can find under the support page "contact support" on the website.

If you cannot start a charging session, please take into consideration the following recommendations:

Please check in advance, if the charge point is avaiable or out of order within the app.

For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.

In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.

If the problem still remains, please contact your customer service hotline which you can find under the support page "contact support" on the website.

You can view and download your invoice in our Web Portal:
Log in to your customer account.
- Click on "invoice"
- Click on " ⤓ " to download the invoice PDF
- Click on the PDF file and open it

You can change your payment method in our Web Portal.
To change your credit card or PayPal information:
- Log in to your customer account
- Click on "account"
- Scroll down to "Payment details"
- Click on the edit function on the right (pencil icon).

View all FAQs

* Compatibility of connectors depends on car model.