Make the most of your electric experience

Enjoy seamless e-mobility thanks to four main benefits. Check them out below!

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Full price transparency through standardised prices

You can use e-tron Charging Service with our tariff and easily keep track of your expenses. Check up-to-date prices any time – simply visit our tariff page and map.
In the background is a Q4 e-tron.
In the foreground, someone is checking the myAudi app.

Easy access - seamlessly integrated

Enjoy electric mobility across national borders and providers - one contract, one card, one single access. The full charging convenience becomes accessible for you - just with a single contract.

Search and find charging stations using the navigation system or the myAudi app. The e-tron Charging Service stations are marked with the Audi rings, so that you always know where you can charge by using our service.

With the e-tron route planner, optimal charging stops and their durations are automatically taken into account when calculating the travel time - so that you know exactly when you will reach your destination. The app also shows you the power level of your Audi e-tron's battery.

The Audi e-tron charging service charging network on map of Europe

Travel across borders with a single contract

Charge your Audi at one of 200.121 charge points* in 23 countries in Europe. Whether you are in the city centre or on the highway, the e-tron Charging Service enables quick and convenient access. Make use of the continuously growing network of High Power Charging (HPC) stations for fast, reliable recharging. You can also charge your Audi e-tron in other European countries at local prices without any additional charges.
Foreground: A woman checks the usage and cost overview for the Audi e-tron Charging Service in her myAudi app.
Background: An Audi e-tron GT is charging at a public charge point.

All essentials at a glance online - via myAudi

Online in your account, you can find an overview of your charging events, including the date, the length of the session, the kWh charged, and the cost, as well as your invoices. You can also easily book and manage your e-tron Charging Service contract from home.

e-tron route planner

With the e-tron route planner, optimal charging stops and their durations are automatically taken into account when calculating the travel time - so that you know exactly when you will reach your destination.

FAQs

You can redeem your voucher in our Web Portal:
Log in to your customer account.
- Click on "contract"
- Click on "redeem voucher"
- Enter your code number in the vocuher space-blank
- Click on "check voucher"
If you need further help please contact our customer service hotline which you can find under the support page "contact support" on the website.

If you cannot start a charging session, please take into consideration the following recommendations:
Please check in advance, if the charge point is available or out of order within the app.
For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.
In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.
If the problem still remains, please contact your customer service hotline which you can find under the support page "contact support" on the website.

You can view and download your invoice in our Web Portal:
Log in to your customer account.
- Click on "invoice"
- Click on " ⤓ " to download the invoice PDF
- Click on the PDF file and open it

You can change your payment method in our Web Portal.
To change your credit card or PayPal information:
- Log in to your customer account
- Click on "account"
- Scroll down to "Payment details"
- Click on the edit function on the right (pencil icon).

View all FAQs

Join today and charge your Audi anywhere, anytime

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* Compatibility of connectors depends on car model.