NEW ROADS AHEAD
Regretfully, the e-tron Charging Service is closed for new registrations as the service will be terminated by the end of 2023.
As an existing customer you will still be able to access your account and charge until the end of your individual contract period.
To continue offering you charging services, Digital Charging Solutions GmbH (DCS, the operator of the e-tron Charging Service) and Audi AG have both invested in new services.
Discover them here:
Search for charge points
- 200.121
- Charge points*
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- Countries
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- Charge points in United Kingdom
Filter to find the most suitable charging station near you, and check its availability.
Find a charge point near youFAQs
I would like to redeem my voucher. How does that work?
During registration:
You can enter your voucher code in the "Vouchers" field in the last step of registration.
In the customer area:
Log in to your customer account.
- Go to "Contracts".
- Go to "Add a voucher".
- Enter your code number in the free voucher field.
- Go to "Check voucher".
If you need further assistance, please contact Customer Service, whose contact details can be found on our website in the Support section under "Contact Support".
The charging station is not working and I cannot charge.
If you cannot start a charging session, please take into consideration the following recommendations:
Please check in advance, if the charge point is available or out of order within the app.
For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.
In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.
If the problem still remains, please contact your customer service hotline which you can find under the support page "contact support" on the website.
How can I view my invoice?
You can view and download your invoice via our Web Portal:
Log in to your customer account.
- Click on "invoice"
- Click on " ⤓ " to download the invoice PDF
- Click on the PDF file and open it
How can I change my payment method?
You can change your payment method in our Web Portal.
To change your credit card or PayPal information:
- Log in to your customer account
- Click on "account"
- Scroll down to "Payment details"
- Click on the edit function on the right (pencil icon).
* Compatibility of connectors depends on car model.