Privacy Policy

The high standards you place on the qualities of our products and services govern how we handle your data. Our aim is to create and maintain the basis for a trusting business relationship with our customers and prospective customers. The confidentiality and integrity of your personal data is one of our prime concerns.

Who is responsible for data processing?

Digital Charging Solutions GmbH, Brunnenstraße 19-1, 10119 Berlin, Germany (“DCS”) provides the customer with the Audi e-tron Charging Service services as data controller and is responsible for related data processing activities.

What data do we process about you, for what purpose and how long is the data stored?

The personal data collected in connection with entering into a Audi e-tron Charging Service contract or providing the Audi e-tron Charging Service services are processed to enter into the Audi e-tron Charging Service contract, to allow the customer to use the Audi e-tron Charging Service services (e.g. charging at a charge station) and to invoice the Audi e-tron Charging Service services to the customer. (Art. 6(1)(b) EU General Data Protection Regulation “GDPR”).

Conclusion of contracts

In connection with entering into a Audi e-tron Charging Service contract, the following data categories are processed:

  • contact data (e.g. last name, first name, address, email address)
  • account data (e.g. the Audi e-tron Charging Service login account, payment details)
  • vehicle data (VIN)

The contractual data are automatically erased after expiry of the Audi e-tron Charging Service contract; financial transactions are erased in accordance with the statutory provisions after 10 years.

Provision of services

For the purposes of the provision of the Audi e-tron Charging Service services by DCS the following (where required, personal) information is processed (Art. 6(1)(b) GDPR):

  • an individual identification number which is allocated to the Audi e-tron Charging Service card respectively the authentication instrument used by the customer at a charging station
  • the charge detail records showing the charging events conducted by the customer.
  • the location of the charging station where the charging events are conducted and the location of the customer (the location only to the extent that an e-route service is offered and to the extent the customer has activated the GPS function in the myAudi app).
  • All other data collected during the charging process.

Although the provision of these data is not required to enter into the Audi e-tron Charging Service contract, DCS is unable to provide you with the respective service if these data are not provided and are not processed. The processed personal data are automatically erased after 90 days unless they are needed longer for the provision of a specific service. DCS uses commissioned service providers to provide the Audi e-tron Charging Service services.

Securing product quality, research and development of new products

Beyond the mere provision of Audi e-tron Charging Service services, the data collected are also processed for the purposes of quality assurance of the Audi e-tron Charging Service services offered by DCS and for the development of new related services by DCS. These processing activities serve the legitimate interests of DCS to comply with the high standards placed by our customers on existing services and to be capable of satisfying our customers' future wishes through the development of new services (Art. 6(1)(f) GDPR). In order to protect our customers' privacy, the data processed in accordance with this section are processed exclusively in a form that is not directly traceable to the customer.Furthermore, the contact details are used to send direct advertising for our own, similar services or products of DCS (Art. 6 (1)(f) GDPR). The customer will be contacted by email or via the app. At any time, the customer has the right to object to the processing of personal data for the purposes of such advertising using the contact options below.

Advertising communication and market research based on consent

If you have separately given your consent to the further use of your personal data, your personal data may be used to the extent described in the consent declaration, e.g. for marketing purposes and/or market research, and where applicable disclosed to third parties (Art. 6(1)(a) GDPR). Further details can be found in the respective consent declaration, which can be revoked at any time.

Legal obligation

Furthermore, DCS will process personal data if it has a legal obligation to do so (Art. 13(1)(c), Art. 6(1)(c) GDPR). For example, DCS may be legally obliged to disclose personal data to public authorities or other third parties.

Third party services (Google Maps)

In order to ensure the correct input of addresses, we have integrated into our website the service Google Maps from Google Ireland Limited (Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland) through an API. In order to display the content in your browser, Google must receive your IP address, otherwise Google will not be able to provide you with this embedded content.

The legal basis of the processing is art. 6 I letter f GDPR, due to our legitimate interest in ensuring the correct address is entered.

By using Google Maps, information about your use of this website (including your IP address) may be stored and processed outside the European Union (including the United States). Google may transfer the information obtained from Maps to third parties, if required by law or to the extent that third parties process this data on behalf of Google.

Google will never link your IP address with other Google data. However, it would be technically possible for Google to identify at least individual users on the basis of the data received. It is possible that personal information and profiles of users of Google websites could be used by Google for other purposes that we have no control over. You can deactivate the Google Maps service and thus prevent the data transfer to Google by deactivating JavaScript in your browser. However, we would point out that in this case you cannot use the map display on our pages.

More information on the purpose and scope of the data collection and its processing by the plug-in provider can be found in the provider’s privacy policy. There you will also find further information about your rights as well as settings options for the protection of your privacy:

How do we protect your personal data?

We secure your data using state-of-the-art technology. By way of example, the following security measures are used to protect your personal data against misuse or any other form of unauthorised processing:

  • access to personal data is restricted to only a limited number of authorised persons for the specified purposes;
  • collected data are transferred only in encrypted form;
  • furthermore, access to these IT systems is monitored permanently in order to detect and avert misuse at an early stage.

We only store your personal data for as long as is required for the respective purpose. If data are processed for multiple purposes, they are automatically erased, or stored in a form that is not directly traceable to you, as soon as the last specified purpose has been fulfilled.

Contacting us, your data protection rights and your right to complain to the Data Protection Authority

You are entitled to request access to your personal data, to request the rectification/erasure or restriction of processing, to object to the processing by contacting Digital Charging Solutions GmbH, Brunnenstraße 19-21, 10119 Berlin, Germany, Phone: +44 (0) 1513173044, E-Mail: If you are in the opinion that we do not take your concerns or complaints regarding the processing of data seriously you can also reach out to the responsible regulatory authority.

If data processing is based on your consent, you can withdraw your consent at any time with effect for the future. To this end, please contact Digital Charging Solutions GmbH, Brunnenstraße 19-1, 10119 Berlin, Germany Phone: +44 (0) 1513173044, E-Mail:

The external Data Protection Officer of the Controller is: Dr. Karsten Kinast, LL.M., Attorney at Law (Germany), KINAST Rechtsanwaltsgesellschaft mbH, Hohenzollernring 54, D-50672 Cologne, E-Mail:, Website: